Netflix and the Zeigarnik Effect

You pull out the key to open your house. You unlock the door and get inside. Then several hours later you’re looking for the key and wondering where it is. And you discover that you have left it behind on the door. Has this happened to you? To understand why it happens, let’s flashback to Bluma Zeigarnik, a Russian psychologist.…

Pull That Andon Cord!

You’ve probably heard about the Toyota Management System, and the LEAN principles that have transformed manufacturing processes around the world. But have you heard about the Andon Cord? Ah! That’s a story you must hear. Turns out that in every Toyota plant around the world, there was a rope. The rope was called the Andon cord. And it had a…

Be like Ponting, Be like Langer!

Be like Ponting, Be like Langer!

HAPPY NEW YEAR! You’ve probably received several messages at the start of the year wishing you the usual ‘happy and prosperous new year’. Some folks might have wished you success and joy too. But if you look carefully, there’s something else a lot of people have been wishing each other this year: a healthy new year! Maybe it’s the events…