You pull out the key to open your house. You unlock the door and get inside. Then several hours later you’re looking for the key and wondering where it is. And you discover that you have left it behind on the door. Has this happened to you? To understand why it happens, let’s flashback to Bluma Zeigarnik, a Russian psychologist.…

You’ve probably heard about the Toyota Management System, and the LEAN principles that have transformed manufacturing processes around the world. But have you heard about the Andon Cord? Ah! That’s a story you must hear. Turns out that in every Toyota plant around the world, there was a rope. The rope was called the Andon cord. And it had a…